Custom domains let you serve video landing pages on your own subdomain -- like video.yourcompany.com instead of video.vidgram.ai. When a prospect clicks your video link, they'll see your domain in the browser bar. Custom domains are available on the Team and Enterprise plans.
Before you start
You'll need:
- A Vidgram workspace on the Team or Enterprise plan
- Owner access in Vidgram
- Access to your domain's DNS settings (usually at your registrar or Cloudflare)
Only subdomains are supported (e.g., video.acme.com). Apex domains (acme.com) are not supported.
Step 1: Add your domain in Vidgram
- Open Settings from the sidebar.
- Scroll to the Custom Domain section.
- Enter your subdomain (e.g.,
video.yourcompany.com). - Click Add Domain.
Vidgram registers the domain and shows a "Pending verification" status along with the DNS records you need to add.
[SCREENSHOT: Custom Domain section showing the domain input field]
Step 2: Add DNS records at your registrar
You need to add two DNS records at your domain registrar (GoDaddy, Cloudflare, Namecheap, etc.).
Record 1: CNAME (routes traffic to Vidgram)
| Field | Value |
|---|---|
| Type | CNAME |
| Name | Your subdomain prefix (e.g., video) |
| Value | player.vidgram.ai |
| TTL | Auto |
Record 2: TXT (verifies SSL certificate)
Vidgram shows you the exact TXT record name and value on the pending verification screen. Copy them into your DNS settings.
| Field | Value |
|---|---|
| Type | TXT |
| Name | Shown in Vidgram (copy it) |
| Value | Shown in Vidgram (copy it) |
| TTL | Auto |
Use the copy buttons next to each value to avoid typos.
[SCREENSHOT: DNS records table showing the CNAME and TXT records to add]
Step 3: Verify the domain
DNS changes can take anywhere from a few minutes to 24 hours to propagate.
- After adding the DNS records, go back to the Custom Domain section in Vidgram Settings.
- Click Check Status.
- If the DNS records are in place, the status changes to Active and your domain is live.
If the check comes back as "not yet verified," wait a bit longer and try again.
[SCREENSHOT: Custom Domain section showing Active status with the verified domain]
What changes after verification
Once your domain is verified, all new video landing page links will use your custom domain. Existing video links on video.vidgram.ai continue to work -- they won't break.
Your prospects will see URLs like https://video.yourcompany.com/v/abc123 instead of https://video.vidgram.ai/v/abc123.
Remove a custom domain
- Open Settings from the sidebar.
- In the Custom Domain section, click Remove Domain.
- Confirm the removal.
After removing, video links will revert to video.vidgram.ai. You can also delete the DNS records from your registrar.
Troubleshooting
"Custom domains are available on the Team and Enterprise plans" -- Upgrade to the Team or Enterprise plan from your billing page to unlock custom domains.
Domain stuck on "Pending verification" -- Double-check that both the CNAME and TXT records are added at your registrar with the exact values shown in Vidgram. DNS propagation can take up to 24 hours.
I see a certificate error when visiting my domain -- The TXT verification record may be missing or incorrect. Check it at your registrar and click Check Status again.
Still stuck? Email us at support@vidgram.ai and we'll get back to you within one business day.